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SHIPPING POLICY
WHAT ARE THE TRANSPORT FORMS & RATES?
For every order from Tirana, shipping is 200 Lek.
For every order placed throughout Albania, shipping is 300 Lek and the order arrives within 5-7 days.
For every order at:
Kosovo, the shipping fee is 6 Euros.
Macedonia, the shipping fee is 6 Euros.
For any other nationwide order, Standard shipping rates to Europe, Asia, America are set as in the table below; while for Express shipping the value to these continents will be 120 Euros.
RETURN & EXCHANGE POLICY
Rules for returning items purchased online
The buyer must contact one of the following addresses by sending images of the item received:
+355 69 70 08 441
shopclassavcustomercare@gmail.com
The response time to the customer will be within 24 hours after this reason regarding the product is determined:
*If the item ordered and arrived at the customer's address does not comply with the descriptions provided in the online store.
The customer may return the item once Class verifies the item's details against the buyer's order and officially confirms the buyer at the addresses above.
The buyer must return the item:
Within (10) ten days in store or by mail. Compensation is made only after physical receipt of the item, without paying the cost of the return postage service.
The item must be accompanied by the invoice/accessories/packaging and undamaged.
The item cannot be returned when:
If it arrives damaged by the customer or outside the description provided by the official website, as well as without the original packaging sent by Class.
If the item is not accompanied by the corresponding invoice in the packaging.
Compensation method:
According to the above conditions, Class can only compensate the value of the item selected for purchase (in this case the value of the product added to the online cart). This eliminates the compensation of the value of liabilities such as: financial commissions that arise between card purchases or postage.